Can I purchase a course for somebody else?
Yes, you can! As the individual making the purchase, you can add learner(s) and assign the purchased course(s) as you see fit.
What happens once I register and purchase a course?
During your purchase, you'll create a Vubiz account if you do not already have one. Once your purchase is complete, you can log into your account using your username and password and start your course at your convenience.
Do I need to be connected to the Internet to take the course?
Yes. Our online courses are 100% online. For an uninterrupted learning experience, ensure you have a reliable internet connection when taking a course.
What are the technical requirements needed to take a course?
| Item |
PC |
Mac |
| Hardware Specification |
Screen resolution: 1024 x 768 (or above); Internet connection: 5Mbps (megabits per second) or above for a single user as many of our courses contain streaming video. |
Screen resolution: 1024 x 768 (or above); Internet connection: 5Mbps (megabits per second) or above for a single user as many of our courses contain streaming video. |
| Memory (when playing video) |
At least 4GB of RAM |
At least 4GB of RAM |
| Operating System |
Windows 7 or higher |
Mac OS X 10.9 or higher |
| Browser Support |
- Google Chrome, version 44 and higher
- Mozilla Firefox, version 44 and higher
- Microsoft Edge, version 95 and higher
- Opera, version 12.18 and higher
|
- Chrome 44 or higher
- Safari 15 or higher
|
| Cookies |
Cookies must be accepted |
Cookies must be accepted |
| JavaScript |
JavaScript must be enabled |
JavaScript must be enabled |
| Popup Blockers |
Turn off and disable all popup blockers |
Turn off and disable all popup blockers |
| Screen Reader |
Jaws version 2019 with Chrome |
Jaws version 2019 with Chrome |
*Many organizations have group policies and other security settings for browsers that may hamper the ability for the courseware to load when connected directly to the network or when using a Virtual Private Network (VPN). While we may assist in identifying issues, we are unable to customize the courseware to work around internal IT policies. Also, if you're using Internet Explorer you must also do the following:
- Make sure "Enable Protected Mode" is unchecked for Trusted Sites only
- Disable Compatibility View for *.vubiz.com and *.vubizlearning.com (or any custom URL your site is running with)
Are your courses accessible?
Yes. Our courses include an accessibility feature that, when enabled, makes the course compatible with the Jaws screen reader (version 19 with Chrome) and allows for keyboard navigation through the course (WCAG Level AA).
What types of payment do you accept?
Our online store accepts all major credit cards. A business account allows for invoicing and credit card payments.
What is your refund policy?
Refunds will only be issued within 30 days of purchase if a technical issue prevents course study.
What are the contact hours for technical support?
Email support is available 24/7 at support@vubiz.com. Phone support is available from 6 am PST to 9 pm EST at (866) 468-8249. You can always create a support ticket here.
Can I stop a course in progress and start again later?
Yes. Our courses are available on demand, making it easy to stop anytime without losing your progress. You may also return to the course at any time for a one-year period (lifetime access for professional and personal development courses) at no additional cost.
How long do your courses take to complete?
Our online courses can take anywhere from 30 minutes to 6 hours, depending on the topic.
What do I receive for completing the course?
For most of our online courses, you will receive a Certificate of Completion in PDF format immediately after completing the course.
Do your courses include an exam?
Yes. All courses require the completion of an exam to test your knowledge. Don't worry if you fail to pass the exam the first time. You can retake it as many times as needed.
Is online training considered an effective method of learning?
Experts have long recognized online training as a valid and accepted mode of education. It can provide consistent training to a dispersed workforce.
How are your online courses different from a traditional classroom course?
The core knowledge objectives presented in our online courses are designed to help you acquire this knowledge and understanding, just like an instructor in a classroom setting but more conveniently.
Are your eLearning courses customizable?
Yes. We can customize our courses with your logo and brand colors. We can even add custom scenarios, videos, images, and files.
Do you have a group rate?
Do you offer continuing professional education (CPE) credits?
I can't log in to my account. What should I do?
The fastest and easiest way to access your account is to use the "Forgot Password" option on the login screen. Alternatively, you can contact technical support. Email support is available 24/7 at support@vubiz.com. Phone support is available from 6 am PST to 9 pm EST at (866) 468-8249. You can also create a support ticket here.
How can I determine if an online course is suitable for me?
To determine if the course is right for you, carefully read the description. If you have questions, check with your employer.
Does completing your online training require in-person skill practice and testing?
Please note that completing online training does not necessarily mean that you have practiced or been tested on hands-on skills. We recommend that you check with them to ensure you meet your employer-specific requirements.
Are courses available in standard formats like SCORM or AICC?
Yes. Our eLearning courses are available in SCORM format for delivery to an LMS.
Do you offer online training courses in other languages?
Yes. We offer courses in Spanish and French.
What LMS do your courses integrate with?
Our eLearning courses can integrate with all SCORM-compliant learning management systems. Student progress and scores are synced in real-time.
How many admin users are included in your LMS subscription?
You can have unlimited admin users with Vubiz.
