This Online Customer Support online training course was designed for Customer support and customer service professionals.  This course will explore how to provide effective and professional customer service and support in the following mediums: live chat support, text message support, and email support.

Customers expect to be able to access customer service and support in a variety of ways. This means customer service and support agents need to be comfortable interacting with customers on live chat, with text messages, and over email.

Course Learning Objectives

By taking this Online Customer Support course, the user will learn to:

• Execute effective and professional customer service and support in the following mediums: live chat, text message, and email.

Course Outline

This Online Customer Support course is made up of the following sections:

1. Introduction
2. Live Chat Support
3. Text Message Support
4. Email Support

Course Audience

This Online Customer Support training course was designed for customer support and customer service professionals

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.